At GreenyBags, we aim to provide a smooth and efficient shopping experience. However, we understand that sometimes you may need to cancel your order. This Cancellation Policy outlines the terms and conditions for canceling an order placed on our website, https://greenybags.com/.
1. Eligibility for Cancellation
You can cancel your order under the following conditions:
- The order has not been shipped or dispatched from our warehouse.
- Cancellation requests are made within 24 hours of placing the order or before shipping confirmation is sent.
2. How to Cancel an Order
To cancel your order, follow these steps:
- Contact Us:
- Email us at support@greenybags.com.
- Call our customer support at +91- 7036264313.
- Provide Order Details:
- Share your order number, registered email address, and reason for cancellation.
- Confirmation:
- Upon reviewing your request, our team will confirm whether your order is eligible for cancellation.
3. Refund for Canceled Orders
- Orders Canceled Before Shipping:
- A full refund will be processed to the original payment method.
- Refunds typically take 3 – 5 business days to reflect in your account, depending on your bank or payment provider.
- Orders Canceled After Shipping:
- Orders that have already been shipped cannot be canceled. However, you may initiate a return after receiving the product, as per our Return and Refund Policy.
4. Non-Cancellable Orders
Certain orders may not be eligible for cancellation:
- Customized or personalized products.
- Orders marked as “Final Sale.”
- Orders canceled outside the specified cancellation window.
5. Failed or Canceled Payments
If your order is canceled due to payment failure or fraud detection:
- You may reattempt the purchase using a valid payment method.
- If a payment has been debited but the order was not confirmed, contact our support team for assistance.
6. Changes to Orders
- If you need to make changes to your order (e.g., updating shipping details or product quantity), please contact us as soon as possible. Changes can only be made if the order has not been shipped.
7. Right to Cancel by GreenyBags
We reserve the right to cancel your order in the following scenarios:
- The product is out of stock or discontinued.
- There are discrepancies in pricing or product information.
- Fraudulent or suspicious transactions are detected.
In such cases, we will notify you and issue a full refund promptly.
8. Contact Us
For any queries or assistance with order cancellations, please reach out to us:
- Email: support@greenybags.com
- Phone: +91- 7036264313
- Address: No 1, Plot No 208, Road, IDA Jeedimetla, Jeedimetla, Hyderabad, Telangana 500055
9. Updates to This Policy
GreenyBags reserves the right to update this Cancellation Policy at any time without prior notice. Please review this page periodically to stay informed of any changes.
Effective Date: 10-1-2025
We appreciate your understanding and cooperation. Thank you for choosing GreenyBags for your eco-friendly products!