Cancellation, Return & Refund Policy

At GreenyBags, we are committed to providing high-quality biodegradable garbage bags and ensuring customer satisfaction. This policy outlines the terms and conditions related to cancellations, returns, and refunds for orders placed on https://greenybags.com.

1. Cancellation Policy

Eligibility for Cancellation

You can cancel your order if:

  • The order has not been shipped or dispatched from our warehouse.
  • The cancellation request is made within 24 hours of placing the order or before shipping confirmation is sent.

How to Cancel

Refund for Canceled Orders

  • Before Shipping: Full refund to the original payment method (processed within 3–5 business days).
  • After Shipping: Orders cannot be canceled. However, you may initiate a return after delivery (see Return Policy below).

Non-Cancellable Orders

  • Customized or personalized products.
  • Orders marked as “Final Sale”.
  • Orders canceled outside the specified window.

GreenyBags Right to Cancel

We may cancel an order if:

  • The product is out of stock or discontinued.
  • There are pricing or product information discrepancies.
  • A transaction is flagged as fraudulent or suspicious.
    In such cases, a full refund will be issued promptly.

2. Return Policy

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging with all tags, labels, or seals intact.
  • A return request must be made within 7 days from the delivery date.
  • Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized items.
  • Opened, used, or damaged products.
  • Items returned after the 7-day return window.

Return Process

  1. Contact Us: Email hello@bioreform.in or call +91-7036264313 with your order details and reason for return.
  2. Approval: Our team will review and confirm eligibility.
  3. Pack & Ship: Securely pack the item in its original packaging and ship it to the provided return address.
    • Customers bear return shipping costs unless the item is defective or shipped in error.
  4. Inspection: Once received, we will inspect the product before approving the refund.

3. Refund Policy

  • Approval: Refunds are processed only after inspection and approval.
  • Method: Refunds are credited to the original payment method. If not possible, we will arrange an alternative method.
  • Timeline: Refunds are processed within 3–5 business days of approval.
    • The credited amount may take 7–10 business days to reflect in your bank account, depending on your provider.

Refund Denial

Refunds may be denied if:

  • The returned item fails to meet eligibility criteria.
  • The return was not pre-approved.
  • The product was misused, improperly handled, or damaged after delivery.

Damaged or Defective Items

If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery.
  • Provide photos or videos of the issue.
  • We will issue a full refund (including shipping costs) or send a replacement at no additional cost.

5. Exchange Policy

We do not offer direct exchanges, as our products are packaging materials and cannot be resold once opened or handled.

  • In case of damage or defect, we will issue a refund or replacement.

6. International Orders

For international customers:

  • Return shipping, customs duties, and additional charges are the customer’s responsibility.

7. Contact Us

For any queries regarding cancellations, returns, or refunds, please contact:

BIOREFORM PRIVATE LIMITED
Email: support@greenybags.com / hello@bioreform.in
Phone: +91-7036264313
Address: No 1, Plot No 208, Road, IDA Jeedimetla, Jeedimetla, Hyderabad, Telangana 500055

8. Policy Updates

GreenyBags reserves the right to update or modify this policy at any time without prior notice. Updates are effective immediately upon posting on our website.

Effective Date: 10-01-2025

We appreciate your understanding and cooperation. Thank you for choosing GreenyBags for your eco-friendly products! 🌱

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