At GreenyBags, we are committed to providing high-quality biodegradable garbage bags and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returning items and obtaining refunds.

1. Eligibility for Returns
   To qualify for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging with all labels, tags, or seals intact.
• The return request must be made within 7 Days from the delivery date.
• Proof of purchase, such as the order confirmation email or receipt, is required.

2. Non-Returnable Items
   The following items are not eligible for return:

• Items marked as “Final Sale” or “Non-Returnable” on the product page.
• Customized or personalized items.
• Products that have been opened, used, or damaged after delivery.
• Items returned after the specified return window.

3. Return Process
   To initiate a return, follow these steps:

1. Contact Us: Email our customer support team at support@greenybags.com or call us at +91-7036264313. Provide your order number, reason for return, and any supporting details or photos.
2. Approval: Once your request is reviewed, we will notify you of the approval or rejection of your return request. Approved returns will receive detailed instructions, including the return shipping address.
3. Pack and Ship: Securely pack the item in its original packaging and include the proof of purchase. Ship the package to the provided address. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
4. Inspection: Upon receipt, our team will inspect the returned item to ensure it meets the eligibility criteria.

4. Refund Policy

• Refund Approval: If your return is approved after inspection, we will process your refund.
• Refund Method: Refunds will be credited to the original payment method used during the purchase. If this is not possible, we will contact you to arrange an alternative refund method.
• Refund Timeline: Refunds are typically processed within 3-5 Business Days of receiving and inspecting the returned item.

5. Exchange Policy
   Exchanges are allowed for defective or damaged items only. To request an exchange:

• Follow the same steps outlined in the “Return Process.”
• Indicate that you wish to exchange the item and provide details of the replacement product.

6. Damaged or Defective Items
   If you receive a damaged or defective item:

• Contact us within 48 hours of delivery.
• Provide photos or videos showing the damage or defect.
• We will either replace the item or issue a full refund, including shipping costs, at no additional charge.

7. Cancellation Policy

• Orders can be canceled before they are shipped. To cancel your order, contact us as soon as possible at support@greenybags.com.
• Once the order has been shipped, it cannot be canceled, but you may initiate a return after delivery.

8. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• If you receive a prepaid return shipping label for an approved return, use the provided label to avoid incurring shipping charges.

9. Refund Denial
   Refunds may be denied if:

• The returned item does not meet the eligibility criteria.
• The item is returned without prior approval.
• The item is damaged due to misuse, improper handling, or failure to follow usage instructions.

10. International Orders
    For international orders, customers are responsible for return shipping costs, customs duties, and any additional charges incurred during the return process.
11. Contact Us
    If you have any questions about our Return and Refund Policy, please contact us:

• Email: support@greenybags.com
• Phone: +91- 7036264313
• Address: No 1, Plot No 208, Road, IDA Jeedimetla, Jeedimetla, Hyderabad, Telangana 500055

12. Policy Updates
    GreenyBags reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please review this page periodically to stay informed of any updates.

Effective Date: 10-1-2025
We appreciate your understanding and cooperation. Thank you for choosing GreenyBags for your eco-friendly products!