We offer refund / exchange within first 2 days from the date of your purchase.
If 2 days have passed since your purchase, you will not be offered return, exchange or refund of any kind.
In order to become eligible for a return or an exchange,
(i) the purchased item should be unused and in the same condition as you received it,
(ii) the item must have original packaging,
(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email at sales@bioreform.in
Approval Process:
- All refund requests will be reviewed by our team within 7 business days.
- We may require additional information or photos to verify the condition of the returned item(s).
- Once your request is approved, you will receive a confirmation email.
Issuing the Refund:
- Refunds will be initiated within 7 business days of approval.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for your bank to process the refund and reflect it in your account.
Return Process:
- To initiate a return and request a refund, please contact us at +918374198753 or email us at sales@bioreform.com
- We will provide you with further instructions on how to return your item(s).
- Please note that you will be responsible for covering the return shipping costs unless the item is defective or damaged upon arrival.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.